February 20, 2018

Why leaders should stay close to the coal face

I could feel the energy in the room rising. Health practitioners, senior managers and research teams exchanged ideas with an intensity I rarely see at conference meetings. I was invited to the meeting to help search for solutions to a perplexing problem – how to get nurses and other front line staff to use the latest techniques when assisting patients. Staff really care, so you expect them to soak up the information and ideas on offer. But in many situations it was not happening. Despite the memoranda, training sessions, demonstrations and the rest, people would often slip back into their […]